JOB TITLE: Pharmacy Manager DEPARTMENT: Pharmacy BRIEF DESCRIPTION OF JOB DUTIES: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Delivers quality care to patients/customers and is accountable for issues within the department. WORKING RELATIONSHIPS: Accountable and Reports to (Job Title): Store Director; Assistant Store Director; Managers Of GM, Perishables, and Store Operations; Assistant Managers Of GM, Perishables, and Store Operations; Assistant Managers Positions that Report to you (Job Title): Department Employees and Pharmacy students PRIMARY RESPONSIBILITIES: 1. Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. 2. Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. 3. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. 4. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. 5. Makes an effort to learn customers’ names and to address them by name whenever possible. 6. Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience. 7. Answers the telephone promptly and provides friendly, helpful service to customers who call. 8. Files proper paperwork for licenses (State and Federal) with proper agencies. 9. Performs controlled substance inventory on an annual basis or as recommended. 10. Responsible for inventory control, maintaining inventory levels by ordering and stocking merchandise, checking invoices, and entering inventory. PRIMARY RESPONSIBILITIES cont: 11. Writes department work schedule. 12. Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer. 13. Coaches, counsels, and trains employees; encourages additional education and training. 14. Handles and satisfies customer issues. 15. Participates in store and company-wide meetings. 16. Assists HBC manager with ordering and merchandising OTC’s. 17. Interviews applicants and assists management team in hiring. 18. Fills and/or verifies prescriptions and counsels patients according to COBRA ’90 regulations. 19. Reviews and oversees the reconciliation and balancing of 3rd party accounts. 20. Visits schools, doctors’ offices, senior centers, etc. 21. Determines pricing of product to ensure profitability of the department. 22. Conducts monthly inventory. 23. Builds growth and sales through counseling customers on OTC medications and products. 24. Reviews department security and develops a policy and procedure manual, adhereing to Quality Assurance Guidelines. 25. Interacts with the pharmacy Operations Team by reading emails and memos, and effectively communicates information to all staff in a timely manner. 26. Adheres to company policies and store guidelines. 27. Reports to work when scheduled and works expected number of hours. SECONDARY RESPONSIBILITIES: (These are considered occasional in nature) 1. Oversees nursing home accounts and delivery of medications. 2. Performs nursing home consulting monthly or as needed. 3. Administers vaccinations if state law allows. 4. Assists in other areas of store as needed. 5. Performs other job related duties and special projects as required. SUPERVISORY RESPONSIBILITIES: Instructing, reviewing work, assigning work, planning work of others, maintaining standards, coordinating activities, allocating personnel, acting on employee problems, selecting new employees. Has the authority to recommend the transfer/promotion of employees and the disciplining, discharges, and salary increases of employees. SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: • Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables. • Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations. • Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data. Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects. • Visual requirements include clarity of vision at distances of more than 20 inches and less than 20 feet, and field of vision. • The following physical activity is necessary to perform this job: Fingering, grasping, feeling, repetitive motions, talking, hearing, lifting, stooping, and reaching. WORKING CONDITIONS: This position frequently involves a fast work pace in a retail store setting. Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day. There is an occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs. EQUIPMENT USED TO PERFORM JOB: PC with pharmacy software and printer, Telexon ordering unit, pharmacy balance, scanner, calculator, telephone, fax, and copier CONFIDENTIALITY: Maintains the confidentiality of the customer’s private medical information according to the HIPAA act. Maintains the confidentiality of prescription drug pricing and costs. FINANCIAL RESPONSIBILITY: Is fully responsible for company assets including prescription inventory, third party accounts receivable, pharmacy computer and software, and pharmacy fixtures. Has full authority within reasonable limits to purchase prescription inventory for the pharmacy. Works with the Store Director to suggest budget items on a yearly basis. CONTACTS: Has daily contact with customers, the general public, and suppliers/vendors. Has occasional contact with community or trade/professional organizations and federal/state/city governmental or regulatory agencies and Pharmacy Operations Team. MINIMUM EDUCATION REQUIRED TO PERFORM JOB: College degree in pharmacy and licensed. Must have continuing education to keep license. MINIMUM EXPERIENCE REQUIRED TO PERFORM JOB: Over one year of related or similar work experience.