Primary Duties and Responsibilities:
•Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
•Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
•Makes an effort to learn customers’ names and to address them by name whenever possible.
•Assists customers by: (examples include)
•escorting them to the products they’re looking for
•securing products that are out of reach
•loading or unloading heavy items
•making note of and passing along customer suggestions or requests
•performing other tasks in every way possible to enhance the shopping experience.
•Answers the telephone promptly and provides friendly, helpful service to customers who call.
•Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
•Handles inquiries that do not require a pharmacist’s expertise and judgment.
•Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
•Takes orders from or calls doctor’s offices for refill prescriptions.
•Gathers patient information required to prepare prescriptions.
•Enters prescription and patient information into the computer.
•Assists in maintaining correct patient information.
•Assists pharmacists in preparing prescription drug products for dispensing.
•Prepares and submits insurance claims.
•Files prescriptions after they have been dispensed.
•Reports any medication errors to appropriate personnel.
•Orders, checks-in, and stocks pharmacy supplies.
•Logs invoices as necessary.
•Performs cash transactions.
•Maintains cleanliness of pharmacy and dispensing area.
•Assists with third party insurance billing and trouble shooting.
•Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
•Adheres to all statutes and regulations pertaining to a pharmacy technician.
•Adheres to company policies and individual store guidelines.
•Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
•Assists in other areas of the store as needed.
•Performs other job related duties and special projects as required.
Education and Experience:
High school diploma or equivalent. Working towards a licensed technician certification through a certified national program. Previous experience as a pharmacy technician or pharmacy clerk is preferred.