Device Issues

Device Fails Prior to Examination

Contact the UICOP Help Desk

Device Fails During Examination

Alert a proctor. A makeup examination will be scheduled.

Device Freezes During Examination

  1. Alert a proctor
  2. Restart device
  3. Open Examplify
  4. Enter Resume Code (provided by Proctor)

Download Issues

Exam File Not Available for Download

Contact the Course Coordinator

Unable to Locate Downloaded Examination File in Examplify

  1. Log out of Examplify
  2. Close Examplify
  3. Restart device
  4. Open Examplify
  5. Log in to Examplify

Still issues? Contact ExamSoft.

Software Issues

Unable to View Question Attachments

  1. Update Examplify
  2. Take a mock examination

Still issues? Contact ExamSoft.

Upload Issues

Unable to Upload Examination

  1. Close Examplify
  2. Make sure your device is connected to Eduroam
  3. Re-open Examplify

Still issues? Contact ExamSoft.

ExamSoft Support

(866) 429-8889, ext 1

UICOP Help Desk

(319) 335-8649