Go to the Pharmacy IT Help Desk as soon as possible to resolve the issue before the examination.

IT staff may be able to help you diagnose and resolve the issue with your laptop. If there is not enough time do so before an examination, they may be able to issue a checkout laptop for the examination.

NOTE: There are a limited number of checkout laptops and they are not intended for routine use. Students must make the necessary updates to their laptops or procure a new laptop promptly to ensure they have a functioning device for examinations.

If your device stops working during an examination and a restart does not resolve the issue:

1. The proctor will dismiss you from the examination room.
2. Contact the course coordinator to schedule a makeup examination.
3. Take your device to the Pharmacy IT Help Desk for troubleshooting.

Note: If the Help Desk resolves your issue while the exam is in session, you will still need to have your examination rescheduled. You should not re-enter the examination room.

1. Alert a proctor
2. Restart your laptop
3. Close all open programs, including your antivirus
4. Open Examplify
5. Enter Resume Code if prompted (provided by Proctor)
6. Finish the examination
7. Go to the Pharmacy IT Help Desk after the examination to ensure your laptop is ready for the next exam.

NOTE: You will not lose your work if you need to restart your laptop. Examplify saves your progress directly onto your laptop at frequent intervals.

If an exam file is not showing as available for download:

1. Log out of Examplify
2. Close all browsers
3. Close Examplify completely
4. Open Examplify
5. Log in to Examplify
6. Refresh the exam list

If the exam file still does not display, contact the Course Coordinator.

NOTE: Examinations are typically made available for download by 3:30 PM the day before the examination.

If you downloaded an exam file, but it is not showing under DOWNLOADED:

1. Log out of Examplify
2. Close Examplify completely
3. Close all browsers
4. Open Examplify
5. Log in to Examplify
6. Refresh the exam list

Still issues? Contact ExamSoft.

NOTE: You may need to contact the Course Coordinator to request an additional download.

Contact the Course Coordinator to request an additional download. Make sure to provide information about why the download is needed.

Note: Additional downloads are only issued due to a confirmed need by the UICOP Help Desk or ExamSoft.

1. Update Examplify
2. Take a mock examination

Still issues? Contact ExamSoft.

1. Close Examplify
2. Make sure your device is connected to Eduroam
3. Re-open Examplify

Still issues? Contact ExamSoft.