Device Issues
Device Fails Prior to Examination
Device Fails Prior to Examination
Contact the UICOP Help Desk
Device Fails During Examination
Device Fails During Examination
Alert a proctor. A makeup examination will be scheduled.
Device Freezes During Examination
Device Freezes During Examination
- Alert a proctor
- Restart device
- Open Examplify
- Enter Resume Code (provided by Proctor)
Download Issues
Exam File Not Available for Download
Exam File Not Available for Download
Contact the Course Coordinator
Unable to Locate Downloaded Examination File in Examplify
Unable to Locate Downloaded Examination File in Examplify
- Log out of Examplify
- Close Examplify
- Restart device
- Open Examplify
- Log in to Examplify
Still issues? Contact ExamSoft.
Software Issues
Unable to View Question Attachments
Unable to View Question Attachments
- Update Examplify
- Take a mock examination
Still issues? Contact ExamSoft.
Upload Issues
Unable to Upload Examination
Unable to Upload Examination
- Close Examplify
- Make sure your device is connected to Eduroam
- Re-open Examplify
Still issues? Contact ExamSoft.
ExamSoft Support
(866) 429-8889, ext 1
UICOP Help Desk
(319) 335-8649